Julie Callendar, lntersolar’s Financial Manager, is on the phone with Brian Penrose, a distributor in the USA. They’re discussing the settlement of an outstanding invoice for a considerable amount.
Brian is negotiating about a penalty payment that lntersolar have added to the bill, and the negotiations are linked as well to a new contract for distributing lntersolar’s consumer products.
How should Julie respond?- Should she invite Brian to list the things to discuss?
- Should she invite Brian to focus on one item at a time?