In the different situations of “The Winds of Change”, you get to know a set of communication strategies.
Situation 7 shows the ARC strategy, useful for phone or radio communication. The engineers in this situation are dealing with technical information with safety implications, so they make sure that no errors are made.
In the second part of Situation 5, in which George’s nephew Sam is finding out about wind turbines from Jeremy Adams, he uses the PLEAD questioning strategy to make sure he understands the explanation at all stages.
Situation 1 shows the READ strategy, useful for convincing someone else of your point of view through a series of techniques. Rather than pushing your point of view strongly and possibly making the other person angry, you can use the techniques of this strategy.
Situation 5 shows the STEP strategy, useful for dealing with complaints through a series of techniques. Rather than reacting aggressively to an aggressive person, you can use the techniques of this strategy.
Do you remember the meaning of the words that form the different strategies?
Hint: Reload page for a new set of strategies.