The following notes will help you get the most from this situation.

Think about these questions: What happens when you have to deal with an aggressive person?

• Do you want to show them who is the boss?
• Do you also get aggressive and try to fight fire with fire?
• Do you appear to give in and then stab them in the back?
• Do you remain in control in a difficult situation?

Imagine you are in a factory and a colleague accuses you angrily of not doing your job properly. You know that you have. How do you stand back a bit from the situation and remain calm?

• Count to ten slowly to yourself.
• Turn your back and walk away.
• Try to find out exactly what they are getting at and why.
• Stand your ground and look the other person in the eye.
• Ask them to come back later when they have calmed down.
• Start asserting very loudly what you have done and how they are wrong.

In the first part of situation 5 you will see how an aggressive person might be dealt with.

• Take part in the dialogue.
• Do the activities.
• You will develop strategies for calming down and dealing with aggressive situations.

What happens when you are trying to understand an explanation?

• Do you listen to the whole explanation even though you are getting lost?
• Are you willing to admit that you have not understood something?
• How do you check that you have understood?

Imagine someone is instructing you how to operate a machine. How do you react when you do not understand everything?

• Wait until instruction is over and ask questions.
• Ask for specific details at the time.
• At the end try to go through the steps to check your understanding.
• Ask the instructor to repeat when you have not understood.
• Refer to the manual or another colleague.
• Try it out for yourself and ask for help when you need it.

In the second part of situation 5 you will observe how to ask for information during an explanation  and how to make sure you have really understood.

• Take part in the dialogue.
• Do the activities.
• You will develop strategies for taking part intelligently in the explanation process.

Good luck!